Customer Support Specialist

ControlScan is disrupting the way compliance and security is delivered to the market by providing an innovative, simple and unified solution to the small and mid-size market. Our “We’ve Got Your Back” brand promise inspires a culture of customer-centric teamwork, empowered employees and spirited collaboration, resulting in a place where folks enjoy coming to work every day. ControlScan is venture backed with 1,000,000+ customers and 150+ partners worldwide.

Position Description:

Customer Support Specialists are responsible for taking inbound calls and making outbound calls to existing ControlScan merchants in order to encourage and assist them in progressing through a PCI Compliance program.  This is not a sales position.

Position Responsibilities:

In this role, you will work closely with our customers and across our internal organization to accomplish the following:

  • Place outbound calls (and receive inbound calls on as needed basis) to retail and e-commerce merchants to assist them in making progress in a pre-established PCI Compliance program;
  • Educate retail and e-commerce merchants on basics of the Payment Card Industry Data Security (PCI DSS) initiative and the established program in which they have been enrolled;
  • Handle customer service inquiries;
  • Log all call activity in SalesForce.com;
  • Introduce merchants to the ControlScan customer portal;
  • Achieve call volume/talk time goals;
  • Perform ad-hoc duties as assigned.

Qualifications & Skills:

  • 1-2 years of relevant experience;
  • Exceptional customer support and communication skills;
  • Basic computer skills, especially Microsoft Office (Excel, Word, Outlook);
  • Experience with CRM systems, preferably Salesforce.com;
  • Ability to learn quickly  and adapt to change;
  • Strong attention to detail;
  • Enthusiastic, positive attitude, great team player;
  • Strong organizational skills with ability to meet deadlines in a fast-paced environment;
  • Must submit to call monitoring for the purpose of training and quality control;
  • Knowledge of payment card processing is a plus;
  • Bilingual (Spanish) is a plus;
  • Candidates must successfully pass a background check.

Our Perks:

  • Work/life balance
  • Competitive health care and retirement benefits
  • Paid vacation, sick days, floating holidays and nine paid holidays
  • Casual dress code
  • Opportunities for continuous learning and development
  • Company-sponsored membership to TAG (Technology Association of Georgia)
  • Generous employee referral bonus program
  • Free, all-you-can-drink Dunkin Donuts and Starbucks coffee
  • On-site cafe
  • Complimentary on-site fitness center
  • Short walk or bike ride to Big Creek Greenway
  • Ongoing community service projects, team happy hours, sporting event outings, lunch and learns and more

To apply for this job email your details to krobb@controlscan.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook